Auto Transportation & Shipping FAQ's

Get Your Quote Today

Auto Transport Answers at your Fingertips

Got questions about vehicle transport? Dive into detailed answers on everything from booking processes to transport safety, and gain insights that bring clarity and confidence to your shipping decisions. Discover why KGR Logistics is synonymous with trust and efficiency in vehicle logistics.

Frequently Asked Questions

Booking, Pick up, & Delivery FAQ's

The estimated time is about 1-4 days. The time it takes to pick up your vehicle for transport varies based on location, carrier availability, scheduling, and transport type. Communicate with our shipping company for an estimated timeframe. Factors like distance and demand can influence pickup duration.

The estimated time for delivering a car having a distance of 1500-2000 miles typically takes 4 to 5 days. The delivery phase marks the final step in the auto transport process.

The truthful response to this query is negative. Shipping items within your vehicle is generally not allowed. Nonetheless, carriers often disregard this rule if you intend to transport items under 150 pounds in the trunk and hidden from view.

Open car transport stands as the prevailing choice for vehicle shipping, widely recognized for its safety and minimal issues. This method, akin to delivering new cars to dealerships, demonstrates its reliability. Conversely, if you possess a high-value, vintage, or distinctive vehicle, the advised approach is enclosed trailer transport. Although pricier, this option offers heightened protection, costing approximately 30% to 40% more.

If you are transporting within the continental U.S. from residence to residence… NO! You do not need to show your license, title, registration, or anything else. If you are transporting internationally, we will inform you which is paperwork needed, according to the country of delivery.

You don’t need to be there, but we strongly recommend that someone of your choosing is present to hand over the keys and sign off on the Bill of Lading (inspection report) with the driver upon pickup and delivery.

The transit time for your vehicle will depend on the distance between the pickup and delivery locations. Generally, every 500 miles will add one day to the transit time. So, for a 1,000-mile transport, the transit time would be 2-3 days. You can check out our estimated transit times for a more detailed view of approximate delivery times. Learn more about how long it takes to deliver the vehicle.

The official answer according to the FMCSA and the D.O.T. is “no.” However, a common practice is to allow between 50-100 lbs in the trunk or out of the line of sight. This is really at the discretion of your carrier, though, as they risk hefty fines and lengthy inspections for carrying anything but motor vehicles.

Certainly, we transport numerous cars weekly from various salvage and auto auctions. Each auction has specific release criteria, and we’ll gather all the essential information during booking. Ensure the vehicle is fully paid for and ready for auction release. Additionally, if a vehicle is initially marked as operable but is later found inoperable, there may be added charges, and the original carrier might not manage an inoperable vehicle. Check our auto auction shipping services.

Damages are very rare during transport, but we believe in being safe and not sorry. We only work with carriers that are fully insured with Zero Dollar Deductibles for our clients. The Insurance belongs to your particular carrier Company and we keep copies of the policy on file for your protection. No Extra Fees: each and every one of our carriers is fully insured, which means full coverage insurance with a zero-dollar deductible for you is included in each of our quotes for no extra cost. The KGR Logistics Difference: we take protecting you one step further than many Brokers out thereby requesting to be made Certificate Holders with the select carriers with whom we work. This allows us to assist in starting a claim on your behalf and shows our commitment to you!

We love to work with about a week’s lead time, but we can start looking today if your vehicle is ready to go! We offer express car transportation services.

Clean your vehicle both inside and out, and take a picture of it. All personal belongings are prohibited, except factory hardware, and Remove and protect the loose parts of the vehicle. Theft during transport is rare, but extra caution is recommended to avoid loss. A vehicle may have a one-fourth (1/4) tank of fuel. Your vehicle must be operable and Make sure the auto transporter has your keys. Check the Radiator, Battery, and Tires. Disable alarms and anti-theft devices. You can find a detailed guide on how to prepare your vehicle for car shipping.

Most of our vehicles are picked up within the first few days of their availability! The best thing to do is go over the details of your particular transport with our staff who can advise you on what to expect for your route and your vehicle. Also, have a look at our service areas and car shipping times for ideas about auto transportation span.

The cheapest way to ship a car is by open transport, which is roughly 40% less expensive than enclosed transport. Nearly 97% of all vehicles are shipped by open transport, which is actually quite safe. Click here to know more about what is the cheapest way to ship a car.

Yes – KGR Logistics has a decade of experience in shipping non-running or inoperable vehicles, Our Experts can transport any type of non-running vehicle. Although your vehicle can’t move, it still needs to roll, steer, and brake smoothly. Make sure our transport specialist is aware that your car is not functioning.

We provide door-to-door vehicle shipping service as long as our trucks can physically reach your desired location. If for whatever reason our driver can’t get to your door (low-hanging branches, weight restrictions, etc.), he/she will liaise with you directly to figure out a convenient meeting point, such as a grocery store parking lot.

Sure. What we need to know is the city/zip code you’re heading to so we can make sure to book a driver who is going that way.

Yes – If your vehicle is oversized, an oversized vehicle transport service will be required. A larger vehicle occupies the same amount of space as two midsize cars.

  • Military bases: Getting clearance can be nearly impossible, we will get as close as the base will let us.
  • Airports: No for two reasons 1.) Near impossible to get clearance 2.) Legally we work in windows of days, not hours, and nobody wants to hang around an airport for more than a couple of hours.
  • Dealerships: Sure! Just make sure we have the VIN number and hours of operation.
  • Ports: Sure! We just need to know if we need a TWIC card or not, your booking number, and the hours of operation.
  • Body shops: Sure! We just need to know the license plate and/or VIN and the hours of operation.
  • Auctions: Sure! We just need the VIN, hours of operation, Buyer Number, and Lot Number.

Open transport involves transporting vehicles on an open-air trailer, providing a cost-effective and efficient option for most standard vehicles, but with exposure to weather and road elements. Enclosed transport, on the other hand, utilizes enclosed trailers or containers, offering maximum protection and security for valuable or specialty vehicles, albeit at a higher cost and with limited availability. The choice between the two depends on factors like vehicle value, budget, and personal preferences, with open transport being more common and affordable for everyday cars, while enclosed transport is ideal for luxury, classic, or high-end vehicles that require enhanced protection during transit. If you want more details please review our blog entry on the appropriate type of carrier for your vehicle: Complete guide on open vs enclosed auto transport.

Top loading refers to the placement of your car on the higher deck or level of an open trailer. As opposed to the bottom load, this is preferred because the cars on the lower deck may experience fluid leaks from the cars above. If you want more details please review this top-load car shipping.

Vehicles with a clearance lower than 4 inches typically require transportation on an enclosed trailer equipped with a lift gate. This is because low-clearance vehicles cannot safely be driven onto an open trailer, as there’s a risk of the car scraping or bottoming out during the loading process onto the carrier.

Yes, KGR Logistics offers leading expertise in shipping high-value, luxury, and antique vehicles with competitive pricing. Here is all you need to know about our luxury car transport services.

We can ship vehicles of any size. You can check our detailed service page for oversized vehicle transport services. You can also call us for a specialized rate quote for oversized vehicles. Our online quote calculator cannot generate a quote for oversized vehicles because pricing is based on standard and unmodified vehicle sizes and specifications.

Yes, we offer a standard vehicle shipping tracking system. This allows you to track the progress of your shipment. It’s all part of the customer-focused service we offer. We will need your tracking number, name, email address, and/or telephone number, as well as your zip code to track your car shipment.

That depends on the car shipping service you choose. It will be either an open or enclosed trailer hauling multiple vehicles. Either way, the truck will be quite large. You can call us anytime if you have questions about a carrier’s ability to bring their truck onto your street. Check our detailed information on truck transport.

It is recommended to have no more than a quarter tank of gas in your car during transport. This is because the car will be driven onto and off the car carrier, and having too much gas in the tank can be dangerous. Additionally, the car will be sitting for an extended period of time, and having too much gas in the tank can cause the gas to evaporate and damage the engine.

We ship all types of vehicles, including sedans, SUVs, pickup trucks, minivans, oversized vehicles, antiques, classic cars, motorcycles, construction vehicles, inoperable cars, and boats. If you are unsure whether or not we can ship your vehicle, please call us for more information. For more information about types of vehicle shipping check our complete resource on what we transport.

Pricing, Payment, & Shipping FAQ's

The cost of shipping your car is calculated based on a number of factors, including the distance between the pickup and delivery locations, the type and size of your vehicle, the shipping method you choose, the time of year, and fuel prices. Some car shipping companies may also charge additional fees for special handling, insurance, and storage. To get an accurate estimate of how much it will cost to ship your car, you can get quotes from multiple car shipping companies.

Our quote is based on current market rates to move your car on your route. If you are shopping around, you will always receive a range of car shipping prices. It’s helpful to understand a bit about why this happens: A broker works with two customers – you and the carrier. Whilst you obviously want the lowest price possible, a carrier with a space on his truck is looking to make the most he can to fill that space, so will always choose the Conversely, if you really need your vehicle moved quickly or around specific dates, you will need to pay more. Our quote is set at a price that we are confident will move your vehicle in a reasonable timeframe. If you are relaxed about your timescale we can very often save you money and get you a good deal, so let us know.

Yes, we accept credit cards for full payment. You can pay for your car shipment with a credit card online, over the phone, or in person at their office.

Your Quote is made up of two equally important parts: the Deposit which reserves your place on the carrier and the carrier Pay which covers all of the carrier’s costs. We separate ourselves from the pack by only charging your Deposit once either a.) We have already assigned a carrier to your transport b.) You have returned your signed contract which protects you with our Money Back Guarantee. If you want to know more about transportation pay check our detailed resource for how do I pay.

• Credit Card + C.O.D. – this is the most common option; reserve your space with a credit card and then pay your driver directly upon delivery with Cash, Certified Check, or Money Order

• All on a Credit Card – if you’d like to pay your total on a credit card, we can arrange that, too! We then have to wire the carrier Pay to the driver, so this option does incur a 5% fee.

• Direct Deposit, Wire Transfer, PayPal – we are all about making your life easier, so we can also arrange any of these options… just talk to your coordinator and we will work it out!

Our quotes are valid for 2 weeks. This is because the market rates can change drastically either for or against our favor on certain routes. Check with your transport coordinator for the correct current price.

The auto transport industry comes down to supply and demand for trucks and fuel prices, along with the size of your vehicle and the commonality of your locations. We have our finger on the pulse of the transport world so that each and every quote we send out has been put together by one of our real, live experts who knows how to read the market and offer a good, fair deal to both our Client and our partner carrier… this ensures that our vehicles get on the road in good time and with a quality transporter. For more information about how we evaluate the cost of your journey please check our page on How much it costs to ship a car or any other vehicle.

No! Legally, nobody can. We will give you the carrier’s projected schedule and then keep you updated along the way.

We ALWAYS get the best car shipping prices possible that are fair for the customer and the carrier, for those in the emergency services, returning customers, and people moving multiple vehicles take a look at our discounts page.

No – We include all costs of transporting your vehicle in our quote. Your quote includes pickup, delivery, insurance, and taxes.

If the order is canceled before that first (1st) available date, or before the end of the 5 business days, the deposit is non-refundable. Otherwise, you are eligible for a full refund of your deposit. Confusing? Click here to read more or call us and we’ll be happy to help and explain.

  • Bonded: This signifies that a company is officially considered prepared to offer services to its customers. Essentially, being bonded mandates a company to reimburse a client for any potential damages. This safeguards the client’s concerns while also showcasing the company’s reliability, fostering smoother business operations.
  • Car Hauling: This term is an alternative to auto transport. Typically, it refers to moving a vehicle over a brief distance, but it can also encompass various types of vehicle shipping.
  • Co-loading: Transporting multiple vehicles in a single shipment by an individual. This method is more streamlined than dispatching several cars on separate shipments, resulting in enhanced efficiency and cost-effectiveness.
  • Cut-Off Time: The term used in the car shipment process defines the latest time for a vehicle to be delivered to its destination.
  • Lowboy: A car hauler like this has a lower deck height than the wheels so it can carry taller loads.

General and Company FAQ's

KGR Logistics operates during regular business hours, which typically run from Monday to Friday, 9:00 AM to 5:00 PM. However, it’s advisable to check our official website or contact their customer support for the most up-to-date information regarding our hours of operation.

We have been in business since 2013, demonstrating a strong track record and experience in the auto transport industry. Our years of operation have allowed them to build a reputation for reliability, transparency, and customer satisfaction. With over a decade of experience, we have honed our services to provide efficient and trustworthy car shipping solutions for a wide range of customer needs.

Our team is comprised of many Transport coordinators and CS Agents. We have a main hub in Houston, TX, and multiple remote hubs in throughout the United States and Nigeria.

Yes. We play by the rules and have up-to-date licensing and bonding with the Federal Motor Carrier Safety Administration. You can find KGR Logistics license information from the US Department of Transportation Federal Motor Carriers Safety Administration at KGR Logistics operates under USDOT Number: 4014821. We also adhere to the regulatory rules set up by the Department of Transportation. So you can rest assured that your vehicle is in good hands.

Dealing with a broker is the preferred way that carriers like to do business. It’s good for them and good for you. For the carrier, going through a broker means they have access to many more customers, which keeps the prices down. Good for the customer! Also, most carriers are not set up with a customer service department to deal directly with the customers, so any inquiries, status updates, or any other questions will most likely go unanswered by the carrier.

Most carrier companies are family-owned and have maybe only 1 or 2 trucks in their entire fleet, so if you book directly with a carrier and their truck breaks down, then you will have to wait for them to fix their truck. This can take weeks for them to repair their truck. With a broker, we have access to literally hundreds of carriers, and can immediately get on the phone and find another carrier who can get your car back on the road usually in a day or two. The biggest distinction between a carrier and a broker is the service area.

While brokers generally have contacts all over the United States and often internationally, most carriers travel very specific routes with limited trucks. Because they have a limited number of resources, they are prone to over-booking and therefore you may experience long delays. While carriers have the authority to physically transport vehicles, many do not meet the federal requirements for brokering your vehicle. If your automobile transport is not along their specific routes, they will be forced to give it to another carrier, sometimes illegally, putting your vehicle in jeopardy.

Our quality control department ensures safe transport with an insured and reputable carrier. Another major difference is communication. While carriers physically transport vehicles and are vital to any broker’s operation, they often fall short of keeping the customer well-informed throughout the transportation of their vehicle. If there are delays and you need to know where your vehicle is, you will wish you had a broker, whose main purpose is constant communication with the customer.

The third area of distinction between brokers and carriers is cost. While brokers have very little overhead, carriers have to contend with rising fuel prices and costly mechanical problems. These often lead to higher car shipping prices to make a profit. Brokers help carriers by keeping their trucks fully loaded. Because we provide them with this valuable service, often helping them avoid half-full loads, we get your vehicles moved at a discount.

There are many brokers in the auto transport industry, and one of the tools we all use is a National Board that connects us with truckers and allows us all to see real-time updates about what is going on in the market: how many vehicles are moving on each route, what the going rates are, how many trucks are available, etc. It also allows us to advertise the vehicles that we need to ship. What makes KGR Logistics different is that we do not let the National Board do all the work for us- we have our own coveted preferred carrier lists, insider contacts, and dedicated Dispatch Department which focuses solely on reaching out to the best carriers out there for our clients. All of our carriers have up-to-date, full-coverage insurance and stellar ratings on our insider industry tools.

Affiliates, Safety, and Legal FAQ's

Bill of Lading (B.O.L.) – This inspection report is the key to making sure you are covered. If you’ve ever rented a car, you know the drill: you or whoever you designate checks the vehicle out with the driver upon pickup and delivery and notes the condition on the B.O.L. You get a copy of this inspection report upon delivery, and in the unlikely event that the vehicle is not in the same condition it left in, just give us a call and we will help you with what’s next! » DOT, MC #, Insurance Certificate, W-9 – Each of our carriers is registered with the Department of Transportation, has a Motor Carrier Number with the FMCSA (Federal Motor Carrier Safety Administration), proof of liability insurance coverage, and a taxpayer W-9 form on file with us. » How Much Coverage – carriers are generally insured for between 500,000-1,000,000 dollars; it varies by type of carrier and the number of vehicles they carry. Your vehicle will be insured for its Kelley Blue Book value. » What Exactly is Covered – The basic answer is anything at all that is driver negligence. For all the ins and outs, just call us and ask or see our terms and conditions.

Why Choose KGR Logistics?

Our Vehicle Transport service is secure, hassle-free, and reliable. Here is why our Vehicle shipping service is the most suitable.


We understand that every type of Vehicle has specific transportation needs. We can match the requirement to transport any type of Vehicle across the country.

Customer Care

Our Vehicle Transport service provides 5 dimensions of quality: Reliability, responsiveness, assurance, tangibility, and empathy.

Timely Car Delivery

We understand how crucial is the time for you. Our efficient Vehicle Transport carriers ensure that your Vehicle is transported promptly.

Years Plus of Experience
States of Coverage

Discover the Difference with
KGR Logistics

Schedule your Free Assessment Now and Take the First Step Towards a More Efficient and Cost-Effective Logistics Solution.